This topic

Missing Account

TJ3 — Mon, 09 Sep 2024 10:33:23 GMT

Has anyone else lost their online account information with BT Home? I'm able to log in and see all my personal info but my bills etc are missing and an error message shows I have no account registered. I've been using my online account for years. Can't get hold of any one at BT to discuss.

Re: Missing Account

Michael_D — Tue, 10 Sep 2024 07:22:31 GMT

Hi @TJ3.

Welcome to the community.

Are you still not able to see the account information today?

If it is still not showing, have you been able to try a different browser or device at all?

Michael

Re: Missing Account

TJ3 — Tue, 10 Sep 2024 08:05:33 GMT

Morning Michael.

Thanks for the reply. I have managed to log on this morning from the same device and my account and bills are showing.

Don't know what happened there.

Thanks for getting in touch though.

Tracy

Re: Missing Account

Michael_D — Tue, 10 Sep 2024 08:11:20 GMT

Brilliant, I'm glad to hear it is working again for you @TJ3.

If it does happen again, just let us know.

Have a great day.

Michael