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Complaint about useless BT

Frustrated25 — Sat, 14 Sep 2024 08:04:53 GMT

After 6 weeks,,4 hours on the phone and 3 failed engineer visits still no Bt line in place for my 97 year old mother- BT are utterly useless and the only option is to phone again- will be reporting to OFCOm soon

Re: Complaint about useless BT

Keith_Beddoe — Sat, 14 Sep 2024 08:28:32 GMT

@Frustrated25

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

Re: Complaint about useless BT

Peter_W — Sat, 14 Sep 2024 08:34:48 GMT

Good morning @Frustrated25.

Welcome to the BT Community forums.

I've sent you over a private message so we can grab a few more details and look into making sure we get this resolved.

Peter