This topic

Virtual Reward Card

Ladybeetle — Mon, 16 Sep 2024 10:39:26 GMT

Haven't received.

Re: Virtual Reward Card

Michael_D — Tue, 17 Sep 2024 07:38:38 GMT

Hi @Ladybeetle

Thanks for coming to the community.

Did you get an email to claim the Reward Card? If you did, what happened when you tried to claim?

Michael

Re: Virtual Reward Card

Ladybeetle — Tue, 17 Sep 2024 14:18:21 GMT

I did receive an email saying - we will send your reward card soon but that was 5th August - and sent a link to claim which only took me to the usual BT log in. I responded saying that the link didn't work and received a email in return

Thanks for getting in touch. We don't reply to emails at this address,
but hopefully the information below will point you in the right direction.
Want to download a bill or track an order?
Visit bt.com/mybt
Need a bit of help or advice?
Head to bt.com/help for FAQs and our forums
Want to talk to us?
Go to bt.com/contact or give us a call on 0800 800 150

To be fair I haven't used the number provided - seem to go round in circles!

Thanks for help

Tricia

Re: Virtual Reward Card

Ladybeetle — Tue, 17 Sep 2024 14:20:26 GMT

I'm afraid the link provided didn't go anywhere!

Tricia

Re: Virtual Reward Card

Leanne_T — Tue, 17 Sep 2024 15:24:14 GMT

Hi @Ladybeetle

Thanks for coming back to us 🙂

To get the reward card looked into, please call us on the number provided or chat to us and the team will get this sorted for you.

Leanne.