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Ordered EE full fibre

Boris1978 — Sat, 14 Sep 2024 14:06:40 GMT

Afternoon Everybody I decided the other day Iit was time to upgrade and have ordered a package from EE this may read as a silly question ut do I need to cancel my excisting BT contract

Re: Ordered EE full fibre

Katie_B — Sun, 15 Sep 2024 08:20:15 GMT

Hello @Boris1978.

No question is a silly question 🙂

If you upgraded you will be migrated over and your BT Broadband will automatically be closed.

I hope this helps,

Katie

Re: Ordered EE full fibre

Puma937 — Mon, 16 Sep 2024 10:27:09 GMT

@Boris1978 - Did you sign up on the EE website as a new customer?

As the only way to 'upgrade' as an existing BT customer is by phoning BT. They would then guide you through the process and migrate you across, explaining the termination of your BT account.

The fact you are asking kind of indicates that you did the upgrade independently.

Re: Ordered EE full fibre

imjolly — Mon, 16 Sep 2024 10:48:57 GMT

@Boris1978

if you updated by going straight to EE then keep check on account especially if you still had time remaining on your fixed term BT contract as you may get charged for ending early. you will be able to get any charges back but you may need to contact BT/EE