https://community.bt.com/t5/Bills-Packages/Remove-Multiple-ID-Accounts/m-p/2406161#M172806 <P>When logging into our account the main page recognises 2 user ID accounts, but all other pages only recognises the old account.&nbsp;</P><P>As a result we cannot access our account when logging in, is there a way to remove an historic user id account please?</P><P>Many thanks</P> Thu, 19 Sep 2024 17:39:29 GMT Scott294 2024-09-19T17:39:29Z https://community.bt.com/t5/Bills-Packages/Remove-Multiple-ID-Accounts/m-p/2406161#M172806 <P>When logging into our account the main page recognises 2 user ID accounts, but all other pages only recognises the old account.&nbsp;</P><P>As a result we cannot access our account when logging in, is there a way to remove an historic user id account please?</P><P>Many thanks</P> Thu, 19 Sep 2024 17:39:29 GMT https://community.bt.com/t5/Bills-Packages/Remove-Multiple-ID-Accounts/m-p/2406161#M172806 Scott294 2024-09-19T17:39:29Z https://community.bt.com/t5/Bills-Packages/Remove-Multiple-ID-Accounts/m-p/2406230#M172830 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/340375">@Scott294</a></SPAN></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>Our customer service guides can help to remove the old account so that you can view the current one when you login.&nbsp;</P> <P>You can see how to reach the team over the phone or by chat on the <A href="https://www.bt.com/help/contact-bt" target="_blank">Contact BT</A> page.&nbsp;</P> <P>Michael</P> <P>&nbsp;</P> Fri, 20 Sep 2024 08:52:01 GMT https://community.bt.com/t5/Bills-Packages/Remove-Multiple-ID-Accounts/m-p/2406230#M172830 Michael_D 2024-09-20T08:52:01Z