https://community.bt.com/t5/Bills-Packages/Switching-Portal/m-p/2406574#M172884 <P>I’m a new customer trying to purchase a deal but every time I get to the switching portal to try and select current provider, the box doesn’t let me scroll down the options, can anyone help me with this?&nbsp;</P> Sun, 22 Sep 2024 18:39:04 GMT NOwen96 2024-09-22T18:39:04Z https://community.bt.com/t5/Bills-Packages/Switching-Portal/m-p/2406574#M172884 <P>I’m a new customer trying to purchase a deal but every time I get to the switching portal to try and select current provider, the box doesn’t let me scroll down the options, can anyone help me with this?&nbsp;</P> Sun, 22 Sep 2024 18:39:04 GMT https://community.bt.com/t5/Bills-Packages/Switching-Portal/m-p/2406574#M172884 NOwen96 2024-09-22T18:39:04Z https://community.bt.com/t5/Bills-Packages/Switching-Portal/m-p/2406609#M172895 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/340468">@NOwen96</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>It is great to hear that you are looking to join BT.</P> <P>Have you tried to clear the cookies and cache from your browser before trying again?</P> <P>If that doesn't get you any further, are you able to try on another browser or device?</P> <P>If you still can't select your current provider, our guides are available to speak to over the phone to help. You can find the number to call on our <A href="https://www.bt.com/help/contact-bt/orders-and-upgrades" target="_blank">Orders and upgrades</A> page.</P> <P>Michael</P> Mon, 23 Sep 2024 07:59:30 GMT https://community.bt.com/t5/Bills-Packages/Switching-Portal/m-p/2406609#M172895 Michael_D 2024-09-23T07:59:30Z