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Standard broadband and G Fast

Syrup — Sun, 22 Sep 2024 18:50:20 GMT

Hi, I have G Fast broadband 250 which I've had for the last four years, I also have Halo 3. I have found the price now quite prohibitive. It comes up for renewal at the end of next month.

My question is, can I downgrade to Firbre 2 72-73Mbps or is this not possible with G Fast? Could I keep my present speed without Halo 3, I'm not sure how much this extra is. I have only had to use the backup when my broadband was out twice, and on one of these occasions EE was out also, so it wasn't any use. I don't have FFTP in my area.

I have contacted customer services but they have been unable to help.

Any input would be much appreciated.

Keith

Re: Standard broadband and G Fast

licquorice — Sun, 22 Sep 2024 19:58:17 GMT

Halo 3 has absolutely no bearing on speed, it is purely a benefits package.

From a technical perspective, you can downgrade to fibre2 rather than G.Fast but I have no idea how that is accomplished as BT seem to make it extremely difficult to downgrade packages.

Re: Standard broadband and G Fast

Syrup — Sun, 22 Sep 2024 20:08:22 GMT

liquorice I realise Halo 3 has nothing to do with speed it's a benefits add-on. If I cannot download my package then my only option is to go to another provider, which I didn't really want to do.

Re: Standard broadband and G Fast

licquorice — Sun, 22 Sep 2024 20:20:14 GMT

Try calling the retentions team 08007831401

Re: Standard broadband and G Fast

Syrup — Sun, 22 Sep 2024 20:22:28 GMT

Thank you. I will tomorrow.