Sorry, we can’t get your account details at the moment

SWEvz — Sun, 22 Sep 2024 20:33:12 GMT

I’ve been trying to log into my account and keep getting the message “Sorry, we can’t get your account details at the moment”.

I’ve tried both the app and on desktop. I somehow managed to reset my password, flushed the cache on my mobile and desktop and waited over 2 days before trying to accessing my account again and it’s still the same result.

Ironically, when I clicked on the link to check available broadband packages in frustration when trying to find a way of contacting BT, miraculously my Broadband details were retrieved. So it’s in there somewhere.

There’s no appropriate option to speak to someone via 0330 123 4150. I can’t find an email address or chat bot and there’s not even an appropriate section on this forum. How can I get this issue resolved? Any ideas? Please 🙏

Re: Sorry, we can’t get your account details at the moment

Lesley_W — Mon, 23 Sep 2024 08:27:18 GMT

Hi @SWEvz

Welcome to our community.

I'm sorry you're having trouble getting logged in to your online account. Are you a new customer or has this worked previously and then now you've stopped being able to access it?

Lesley

This topic

Sorry, we can’t get your account details at the moment

Re: Sorry, we can’t get your account details at the moment