XBOX Game Pass which I didn't know about! Help

Michmatt01 — Mon, 23 Sep 2024 11:29:19 GMT

I have just realised I have been being charged for several months for the XBOX Game Pass Plus.

I have never activated this on my account (I don't even have an Xbox!) & didn't;t even know it existed, & nobody else has access to my MyBt account!

I called Bt to ask what date it was activated & how, and also how do I stop it. However, the lady I spoke to was not very helpful, and when she but me on hold she then cut me off & didn't call me back.

I've googled & figured out how to stop the pass autorenewing, however I am wondering how I go about obtaining a refund for the charges for the pass which I did not activate.

Please Help, Thanks

Re: XBOX Game Pass which I didn't know about! Help

imjolly — Mon, 23 Sep 2024 11:35:35 GMT

try contacting billing using 'message us' https://www.bt.com/help/contact-bt/account-and-billing/broadband

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XBOX Game Pass which I didn't know about! Help

Re: XBOX Game Pass which I didn't know about! Help