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Account number

Pigeon1 — Mon, 23 Sep 2024 16:00:24 GMT

No idea if this is the right place!
My terminally ill father’s landline isn’t working, we’ve been told we need his account number to get help. Where can we find this?

Re: Account number

Katie_B — Mon, 23 Sep 2024 16:32:01 GMT

Hello @Pigeon1.

Are you aware if your father has an online BT account? the account number is on the right hand side of the dashboard usually starting with GB.

Our customer care team can use a number of ways to search for an account, and you as a third party can report a fault on the line.

Katie

Re: Account number

Pigeon1 — Mon, 23 Sep 2024 19:50:22 GMT

Can you give me a contact number please? One that I’ll not have to wait hours to talk to someone?

if he doesn’t have an online account what can be done? Someone mentioned BT “going digital” and him “needing a box”. That means nothing to me

Re: Account number

Ali_A — Tue, 24 Sep 2024 09:14:11 GMT

@Pigeon1

You can call Customer Support using the contact numbers in Contact BT

If you don't have the account number to hand, the team can search using the landline number or address.

You may find it easier to Text HELP to 61998 (charges may apply at your standard rate).

We’ll run tests on your connection to find out what’s going on.
If you need an engineer, we’ll text you in 15 minutes to book a slot.
If you don’t need an engineer, our brilliant UK and Ireland based team will call you within 30 minutes to help solve your issue.

Monday to Friday, 8am to 9pm

Weekends and bank holidays, 8am to 8pm

Ali