This topic

Moved to EE, but still getting billed by BT for a mobile

marco63 — Tue, 24 Sep 2024 15:49:44 GMT

Hi. In mid-July I moved my broadband, TV and mobiles to EE.

At that time I had 5 mobiles on a Family SIM deal. I migrated 4 to EE and cancelled the 5th SIM.

To cut a long story short I am still being billed for that 5th SIM. I have been assured four times that the SIM has been cancelled.

On my last called to BT I was told the SIM had been cancelled and that I would receive a refund for the extra month I had been charged. I didn’t receive a refund and instead have been billed for another month.

How can I stop this? Do I need to complain?

Many thanks

Marco

Re: Moved to EE, but still getting billed by BT for a mobile

Chris__S — Wed, 25 Sep 2024 08:40:55 GMT

Hi @marco63 I'm sorry to hear that you're still being billed for one of your sim lines.

I'd recommend giving BT customer service a call so that they can take a look into your account and give you a more detailed explanation of when you'll get the refund if the line is already closed.

Here's a link to our contacts page: Contact us

Chris S

Re: Moved to EE, but still getting billed by BT for a mobile

marco63 — Thu, 26 Sep 2024 04:56:10 GMT

After yet another walk through the valley of death by hold music, without reply, I admitted defeat and decided to pay the ranson money to make it stop. Resistance is futile. I’m simply not strong enough