This topic

Moving House

LadyLynx — Wed, 25 Sep 2024 08:30:34 GMT

Please can someone help. I am moving house on Friday 27th Sept. I have been sent links and told where to go but nothing works, I am going round in circles. Others I have asked have options that are missing when I go down the same path on my laptop. I have even tried a standard customer route but they won't deal with me because I am an employee.

Re: Moving House

chrisjp — Wed, 25 Sep 2024 11:13:12 GMT

I'm not clear from your post what the issue is. You say you're moving house, so presumably this is a personal move and not one as "an employee".
Then you say BT won't deal with you as a customer because you're an employee - does that mean you're an employee of BT, or that your're dealing with BT on behalf of your employer? And in that case who is moving house?
Needs a bit of clarity, I think, before anyone can help.

Re: Moving House

JonUK — Wed, 25 Sep 2024 13:26:31 GMT

Seems simple to me.......

They are an employee, moving house and need their employee services moved to the new property, but the consumer helpdesk cannot help due to the services being graded as "employee".

Need to contact the employee helpdesk to rectify.

Re: Moving House

chrisjp — Wed, 25 Sep 2024 15:09:03 GMT

"and need their employee services moved to the new property"
I guess I don't understand what these "employee services" might be.
People working from home usually just use their personal phone and broadband services and get everything they need to do their jobs via those services.

Re: Moving House

JonUK — Thu, 26 Sep 2024 13:52:36 GMT

@chrisjpwrote:
"and need their employee services moved to the new property"
I guess I don't understand what these "employee services" might be.

@LadyLynx is implying that they are a BT/openreach employee.

BT/openreach employees can't move their home broadband, TV etc by using the normal consumer contacts. They need to use the internal Employee Broadband/TV contacts.