This topic

BT sending info to old email, how do I get them to update this info?

1MoreUsername — Mon, 23 Sep 2024 15:58:26 GMT

I updated my details ages ago, however I still receive emails from BT to my old address. I also changed the Account holder into my name, but emails / letters refer to my husband (who's name isn't even spelt correctly).

How do I sort this as I want to close my old address.

Many thanks.

Re: BT sending info to old email, how do I get them to update this info?

Katie_B — Tue, 24 Sep 2024 16:33:09 GMT

Hello @1MoreUsername.

Thanks for coming here.

I would recommend getting in touch with our customer care team who have account access to look into this further.

Katie

Re: BT sending info to old email, how do I get them to update this info?

imjolly — Tue, 24 Sep 2024 17:50:21 GMT

Normally you cannot change the name of the account holder with the exception that if account holder has died then the account name can be changed into name of spouse

Re: BT sending info to old email, how do I get them to update this info?

1MoreUsername — Tue, 24 Sep 2024 18:45:35 GMT

Thanks for your reply.
I do know this, and my husband was here when we got it changed. All sorted on my account, BT just keep addressing him in emails and mailings.

Re: BT sending info to old email, how do I get them to update this info?

1MoreUsername — Tue, 24 Sep 2024 18:46:17 GMT

Thanks, I will get in touch with the cct.

Re: BT sending info to old email, how do I get them to update this info?

Leanne_T — Wed, 25 Sep 2024 08:48:58 GMT

Please let us know how you get on once you have given them a call @1MoreUsername

Leanne 🙂

Re: BT sending info to old email, how do I get them to update this info?

1MoreUsername — Thu, 26 Sep 2024 13:01:03 GMT

Hello @Leanne_T ,

So, I used the online chat feature and I think I have sorted out the email issue. Will only know when I get an email next month to tell me my bill is ready.

The chat function was easy to use and the person was very knowledgeable. The only thing that annoyed me was they tried to shunt me onto the sales team at one point when asking about my mobile phone. However once I said no thanks it wasn't mentioned again.

Thanks for the advice / help 🙂

Re: BT sending info to old email, how do I get them to update this info?

Leanne_T — Thu, 26 Sep 2024 13:46:28 GMT

Thanks for coming back and letting me know @1MoreUsername

Pleased this has been sorted for you, and let me know how it goes after the next bill 🙂

Come back to the community anytime.

Leanne.