https://community.bt.com/t5/Bills-Packages/Never-been-able-to-access-MyBT-Sorry-we-can-t-get-your-account/m-p/2407399#M173039 <P>I don't know if anyone else has ever come across this, and how they solved it?</P><P>When I set up my MyBT account, I used a plus sign in the email address (Googles plus-addressing feature). I receive all my bills fine to that email address, and I can log-in to MyBT, but when I try to go to "Your Products", I just get an error:</P><P>"Sorry, we can’t get your account details at the moment<BR />We’re trying to fix the problem at the moment. Please come back later."</P><P>This has happened for about the past year! I've never been that bothered, but we want to upgrade now that FTTP is available, and I get another similar error if I try to upgrade online:</P><P>"Sorry, somethings gone wrong<BR />Our system is having a little trouble processing your details, please go to <A href="https://www.productsandservices.bt.com" target="_blank">https://www.productsandservices.bt.com</A> and have a look at the other products we have available."</P><P>I can only assume it's related to the fact my email address has a '+' in it&nbsp; - never had a problem on my old account.</P><P>Has anyone come across this issue, and any idea how to solve it, or what to ask support to do, as the couple of times I have tried speaking to support they were just as stumped as I was!</P> Thu, 26 Sep 2024 15:49:34 GMT lsw01 2024-09-26T15:49:34Z https://community.bt.com/t5/Bills-Packages/Never-been-able-to-access-MyBT-Sorry-we-can-t-get-your-account/m-p/2407399#M173039 <P>I don't know if anyone else has ever come across this, and how they solved it?</P><P>When I set up my MyBT account, I used a plus sign in the email address (Googles plus-addressing feature). I receive all my bills fine to that email address, and I can log-in to MyBT, but when I try to go to "Your Products", I just get an error:</P><P>"Sorry, we can’t get your account details at the moment<BR />We’re trying to fix the problem at the moment. Please come back later."</P><P>This has happened for about the past year! I've never been that bothered, but we want to upgrade now that FTTP is available, and I get another similar error if I try to upgrade online:</P><P>"Sorry, somethings gone wrong<BR />Our system is having a little trouble processing your details, please go to <A href="https://www.productsandservices.bt.com" target="_blank">https://www.productsandservices.bt.com</A> and have a look at the other products we have available."</P><P>I can only assume it's related to the fact my email address has a '+' in it&nbsp; - never had a problem on my old account.</P><P>Has anyone come across this issue, and any idea how to solve it, or what to ask support to do, as the couple of times I have tried speaking to support they were just as stumped as I was!</P> Thu, 26 Sep 2024 15:49:34 GMT https://community.bt.com/t5/Bills-Packages/Never-been-able-to-access-MyBT-Sorry-we-can-t-get-your-account/m-p/2407399#M173039 lsw01 2024-09-26T15:49:34Z https://community.bt.com/t5/Bills-Packages/Never-been-able-to-access-MyBT-Sorry-we-can-t-get-your-account/m-p/2407558#M173067 <P>Hello <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/340620">@lsw01</a></SPAN>.&nbsp;</P> <P>Thanks for coming here.&nbsp;</P> <P>I have never seen this before.&nbsp;</P> <P>It may be best giving us a call so our upgrades team can look into this, the team will also be able to help process your order.</P> <P>Katie</P> Fri, 27 Sep 2024 16:08:59 GMT https://community.bt.com/t5/Bills-Packages/Never-been-able-to-access-MyBT-Sorry-we-can-t-get-your-account/m-p/2407558#M173067 Katie_B 2024-09-27T16:08:59Z