https://community.bt.com/t5/Bills-Packages/Kit-returned-have-tracker-receipt-facing-fine/m-p/2407590#M173072 <P>Like many posts here, I returned old router in supplied packaging and have a receipt from the post office. However, BT claim not to have received it and have now issued a £50 fine to be added to my next bill. Who can I contact to rectify this</P><P>Thanks</P><P>Martin</P> Fri, 27 Sep 2024 19:54:33 GMT Martinogorman 2024-09-27T19:54:33Z https://community.bt.com/t5/Bills-Packages/Kit-returned-have-tracker-receipt-facing-fine/m-p/2407590#M173072 <P>Like many posts here, I returned old router in supplied packaging and have a receipt from the post office. However, BT claim not to have received it and have now issued a £50 fine to be added to my next bill. Who can I contact to rectify this</P><P>Thanks</P><P>Martin</P> Fri, 27 Sep 2024 19:54:33 GMT https://community.bt.com/t5/Bills-Packages/Kit-returned-have-tracker-receipt-facing-fine/m-p/2407590#M173072 Martinogorman 2024-09-27T19:54:33Z https://community.bt.com/t5/Bills-Packages/Kit-returned-have-tracker-receipt-facing-fine/m-p/2407600#M173074 <P>Phone CS 03301234150 and they should be able to update account</P> Fri, 27 Sep 2024 20:49:52 GMT https://community.bt.com/t5/Bills-Packages/Kit-returned-have-tracker-receipt-facing-fine/m-p/2407600#M173074 imjolly 2024-09-27T20:49:52Z