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Unlinking Xbox account from BT/EE

AshB — Fri, 27 Sep 2024 19:46:53 GMT

Hello, my 12 month promo offer for Xbox game pass has expired on the 25th of this month. It’s still showing as managed by / subscription by BT/EE although it was stacked originally on top of a current ultimate game pass membership to take it to 2025. How do I remove the managed by BT/EE? To take it back to managed by Microsoft?

many thanks

ash

Re: Unlinking Xbox account from BT/EE

Michael_D — Sat, 28 Sep 2024 07:32:29 GMT

Hi @AshB.

Welcome to the community.

I totally understand that you'll want to make sure you can manage the Xbox Game Pass moving forwards.

The best thing I can suggest would be to get in touch with our customer service guides, and they can have a look to see what needs to be done to change the management.

Michael

Re: Unlinking Xbox account from BT/EE

AshB — Sat, 28 Sep 2024 09:10:22 GMT

Hi @Michael_D ,

thanks for getting in touch. I couldn’t find any options regarding this through your link. Is it possible to put me forward to someone who deals with the Xbox side of things?

many thanks

ash.

Re: Unlinking Xbox account from BT/EE

Michael_D — Sat, 28 Sep 2024 09:12:19 GMT

I don't have anyone I can forward you on to from here @AshB.

If you choose any of the options to speak to one of our guides, they will see if they can help, and if not, get you to the right place.

Michael