Can’t log in to my account on the BT website

bkay2 — Sat, 28 Sep 2024 22:29:16 GMT

For the past few days I haven’t been able to log into my account on bt.com. I can navigate to the home page fine but when I click on ‘log in’ on the My BT section the page takes forever to load and when it eventually does it says:

This site can’t be reached

Check if there is a typo in my.bt.com.

DNS_PROBE_FINISHED_NXDOMAIN

I’m using Google Chrome on a MacBook Air. Never had this problem before. Any one else having the same problem or know a solution?

Re: Can’t log in to my account on the BT website

Manatarms84 — Sun, 29 Sep 2024 07:49:27 GMT

Although not using a Mac I have not been able to replicate the issue on chrome. I would imagine if it was a wider issue the forum would have been flooded with comments and threads.

I would try clearing the browsing history, cache and cookies or try a different browser. Also if you are using a favourited link to page then type it from fresh

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Can’t log in to my account on the BT website

Re: Can’t log in to my account on the BT website