This topic

Renewal

Aljaha — Sat, 28 Sep 2024 13:50:48 GMT

Reading about the problems renewing I thought I would tell of my experience. My contract was due to end at the beginning of October, I am on FibreHalo3 with speeds c43/18.

When signed in to MyBT I would intermittently get the message “Happy with your current contract, renew”

On renewing a couple of weeks ago I was offered PAYG, Unlimited or keep what I had for the phone. I kept “my anytime calls”.

I am still with BT and had an unexplained price reduction of about £8.

Re: Renewal

Michael_D — Sun, 29 Sep 2024 08:24:36 GMT

Hi @Aljaha

Thanks for taking the time to share your experience, and even better with a saving each month.

Michael

Re: Renewal

Anonymous — Sun, 29 Sep 2024 09:13:46 GMT

Further evidence that it's a complete lottery. I can supposedly "renew at the same price" but in reality, they want to charge me an additional £3 for the PAYG service I already have.

I will be moving to another supplier who is offering exactly the same service for £8 less.

Re: Renewal

edbostan — Sun, 29 Sep 2024 11:00:59 GMT

I have been reading Ofcom rules and they clearly state that your provider could offer your cheaper deals.

Re: Renewal

Puma937 — Sun, 29 Sep 2024 14:08:40 GMT

@edbostan - Do you have a link to the specific Ofcom rule?

As in my situation BT refuse to allow me to stay with them and reduce the cost.

Re: Renewal

edbostan — Sun, 29 Sep 2024 15:48:29 GMT

https://www.ofcom.org.uk/phones-and-broadband/service-quality/companies-must-tell-customers-about-their-best-deals/?SQ_VARIATION_191375=0