https://community.bt.com/t5/Bills-Packages/Reward/m-p/2408693#M173207 <P>When I signed up for my tv and broadband I was promised a £50 reward card, and was sent a couple of emails to make the claim. &nbsp;While the email promised to take me to the appropriate page to do this, I went round in circles. &nbsp;I have rung the helpline on 3 occasions, but they seem not to understand what I am referring to. &nbsp;Anyone offer help, I’m getting increasingly frustrated!</P> Wed, 02 Oct 2024 19:50:46 GMT Jyw1 2024-10-02T19:50:46Z https://community.bt.com/t5/Bills-Packages/Reward/m-p/2408693#M173207 <P>When I signed up for my tv and broadband I was promised a £50 reward card, and was sent a couple of emails to make the claim. &nbsp;While the email promised to take me to the appropriate page to do this, I went round in circles. &nbsp;I have rung the helpline on 3 occasions, but they seem not to understand what I am referring to. &nbsp;Anyone offer help, I’m getting increasingly frustrated!</P> Wed, 02 Oct 2024 19:50:46 GMT https://community.bt.com/t5/Bills-Packages/Reward/m-p/2408693#M173207 Jyw1 2024-10-02T19:50:46Z https://community.bt.com/t5/Bills-Packages/Reward/m-p/2408732#M173211 <P>Morning <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/340847">@Jyw1</a></SPAN></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>Has it been over 14 days since you made the order and received the reward card?&nbsp;</P> <P>If so, please try <A href="https://www.bt.com/help/contact-bt/account-and-billing/broadband" target="_blank">getting in touch again</A>, our customer support team can help you claim the rewards card.&nbsp;</P> <P>Thanks <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Leanne.&nbsp;</P> Thu, 03 Oct 2024 07:30:09 GMT https://community.bt.com/t5/Bills-Packages/Reward/m-p/2408732#M173211 Leanne_T 2024-10-03T07:30:09Z