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Xbox Ultimate Pass

CharlieW1304 — Thu, 03 Oct 2024 17:17:27 GMT

Hi,

I upgraded to Full Fibre 500 yesterday and part of the deal was 6 months free Xbox Ultimate Pass. I haven't received an email or text to activate it and when I go onto my app it says the system is down. Can someone help and send me the link to claim? Thanks.

Re: Xbox Ultimate Pass

imjolly — Thu, 03 Oct 2024 18:27:14 GMT

There are numerous posts like yours if you had used search

You need to wait until the 14 day cooling off period has passed

Re: Xbox Ultimate Pass

CharlieW1304 — Thu, 03 Oct 2024 18:32:44 GMT

BT need to make their wording clearer then when you order it. The confirmation email just said I would receive an email with the activation. Nothing mentioned about a 14 day cooling period. I would thank you but you actually haven't helped at all and I felt your response was rude 🤣

Re: Xbox Ultimate Pass

imjolly — Thu, 03 Oct 2024 18:37:44 GMT

I have explned you cannot get code until cooling off has expired. This ir re-itterated in numerous post on the forum. You also need to use pc/laptop to access MYBT and look for content partners not the app