This topic

Adding account. No options to receive pin.

Tommer — Sat, 05 Oct 2024 21:16:02 GMT

Have just registered with MyBT. Have tried to add account but after adding accoung number am asked to confirm identity via a PIN. "Confirm your identity For your security, we need to send you a PIN.Please choose how you'd like to receive the PIN." But there's no options to choose. And can't progress.

Re: Adding account. No options to receive pin.

Ali_A — Sun, 06 Oct 2024 13:02:20 GMT

Hi @Tommer

Welcome to the BT Community

Are you registering through the BT app or the website?

Ali

Re: Adding account. No options to receive pin.

Tommer — Mon, 07 Oct 2024 18:47:54 GMT

On the website

Re: Adding account. No options to receive pin.

Tommer — Tue, 08 Oct 2024 07:31:04 GMT

Through the website

Re: Adding account. No options to receive pin.

Leanne_T — Tue, 08 Oct 2024 11:37:55 GMT

Thanks for coming back to us @Tommer

Are you able to try another browser and check you have pop up's enabled, does this help?

Speak soon 🙂

Leanne.