This topic https://community.bt.com/t5/Bills-Packages/Re-Deceased/m-p/2410076#M173417 <P>Ive had the same problem, phoned the BT bereavement line to tell them my brother had died on the 9 th September and to cancel his phone account because he lived alene. ( I was at the time very impressed by the man on the other end of the line- he had obviously had some bereavement training .. was absolutely lovely.</P><P>However, yesterday I received this letter from the&nbsp; post office redirection service&nbsp; , addressed to my dead brother by name , but obviously I removed his name in this extract:</P><P>&nbsp;</P><P class="">“D<EM>ate: 26 Sep 2024</EM></P><P class=""><EM>Stopping your services</EM></P><P class=""><EM>Hello,</EM></P><P class=""><EM>We're sorry to contact you under these difficult circumstances. Please accept our condolences. We just wanted to confirm that we're closing this account.&nbsp; &nbsp;“&nbsp; &nbsp; i<FONT face="arial,helvetica,sans-serif">ncredibly insensitive, unclear whose account&nbsp; has been closed if BT thinks my brother is still alive!</FONT></EM></P> Wed, 09 Oct 2024 18:19:34 GMT GrumpyHag 2024-10-09T18:19:34Z Re: Deceased https://community.bt.com/t5/Bills-Packages/Re-Deceased/m-p/2410076#M173417 <P>Ive had the same problem, phoned the BT bereavement line to tell them my brother had died on the 9 th September and to cancel his phone account because he lived alene. ( I was at the time very impressed by the man on the other end of the line- he had obviously had some bereavement training .. was absolutely lovely.</P><P>However, yesterday I received this letter from the&nbsp; post office redirection service&nbsp; , addressed to my dead brother by name , but obviously I removed his name in this extract:</P><P>&nbsp;</P><P class="">“D<EM>ate: 26 Sep 2024</EM></P><P class=""><EM>Stopping your services</EM></P><P class=""><EM>Hello,</EM></P><P class=""><EM>We're sorry to contact you under these difficult circumstances. Please accept our condolences. We just wanted to confirm that we're closing this account.&nbsp; &nbsp;“&nbsp; &nbsp; i<FONT face="arial,helvetica,sans-serif">ncredibly insensitive, unclear whose account&nbsp; has been closed if BT thinks my brother is still alive!</FONT></EM></P> Wed, 09 Oct 2024 18:19:34 GMT https://community.bt.com/t5/Bills-Packages/Re-Deceased/m-p/2410076#M173417 GrumpyHag 2024-10-09T18:19:34Z