loyalty team

hannes — Thu, 10 Oct 2024 14:26:03 GMT

does anyone know what the number is to get through to the loyalty team, I've been ringing the generic 0800 800 150 and have been shunted about 5 times and getting nowhere

Re: loyalty team

imjolly — Thu, 10 Oct 2024 14:37:11 GMT

the retention team is 08007831401

Re: loyalty team

Puma937 — Fri, 11 Oct 2024 10:20:22 GMT

@hannes - Good luck - loyalty does not exist within BT and the 'retentions' team is just a front for an EE sales team.

BT do not value your business or loyalty anymore. They merely trade on a claim of unmatched service, whilst charging extortionate prices to existing customers.

If you voice unhappiness to BT they will do very little to retain you and would prefer you to leave - a very strange business model. Any complaint will be automatically closed without resolution. The advice from the BT community is to also run for the hills and join a competitor.

Hopefully you will be one of the 10% that finds a helpful advisor willing to forgo their commission 😲

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loyalty team

Re: loyalty team

Re: loyalty team