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Full fiber line install waiting a month

Dazholmes — Thu, 10 Oct 2024 10:45:41 GMT

I wanted to upgrade to full fiber 900 by tried to merge me to EE which kept failing after 3 attempts which took 3 weeks they closed all the orders and decided to try upgrade me with bt I’m still waiting a month later for them to come out and install the lines I’ve rang maybe 30 times all I get is I need to wait longer very poor service 🫣🫣maybe I’ll get my upgraded fiber next year when they can be bothered to send contractors out to do the work.

Re: Full fiber line install waiting a month

imjolly — Thu, 10 Oct 2024 11:02:30 GMT

how does your existing phone line enter your home - from pole or underground?.

Re: Full fiber line install waiting a month

Dazholmes — Thu, 10 Oct 2024 11:04:32 GMT

I had gigaclear and they put a new line from a pot hole through my garden took them an hour but my current bt line goes from a pipe under ground into the box I did ask if bt could use the gigaclear line they said they couldn’t so I’m still waiting unfortunately 🤣

Re: Full fiber line install waiting a month

naylor2006 — Thu, 10 Oct 2024 11:48:41 GMT

Gigaclear are an alt net who use their own network so Openreach will not, usually alt nets are the way to go if they are there, what happened to them? Not always heard good things about them but from your post I assume you are on copper now wanting to upgrade to FTTP? It would have to be sooooo bad to move from fibre to copper right!

Generally its good for some of the experts on here to see your results from:

BT Broadband (btwholesale.com)

Just when you post, ensure you obscure your address.

Some of the guys on here and decipher the info and spot challenges with the install.

Re: Full fiber line install waiting a month

Dazholmes — Thu, 10 Oct 2024 12:26:10 GMT

Filled it in

Re: Full fiber line install waiting a month

naylor2006 — Thu, 10 Oct 2024 12:38:07 GMT

This 'UG partial Direct in Ground' indicates new trenching/ducting may be required, what is this pipe you refer to with your existing copper service I assume?

Re: Full fiber line install waiting a month

Dazholmes — Thu, 10 Oct 2024 13:03:34 GMT

Yh there’s a pipe in my utility closet with the current bt line install waiting think they literally just need to run the pipe through it

Re: Full fiber line install waiting a month

naylor2006 — Thu, 10 Oct 2024 13:05:53 GMT

Its possible they can just use the existing ducting if suitable.

So are you going to place another order?

Re: Full fiber line install waiting a month

Dazholmes — Thu, 10 Oct 2024 13:28:31 GMT

My order is still active after I ordered a new upgrade but without merging to ee they should have installed the lines but are late still 🫣

Re: Full fiber line install waiting a month

naylor2006 — Thu, 10 Oct 2024 13:31:06 GMT

Oh I see, so you've had an install date since new order but nothing?

Whether you order with BT or EE wont effect Openreach.

Re: Full fiber line install waiting a month

Dazholmes — Thu, 10 Oct 2024 13:43:22 GMT

yes they gave me an install date but didn’t come

Re: Full fiber line install waiting a month

naylor2006 — Thu, 10 Oct 2024 13:44:53 GMT

What are they even telling you to wait longer for?

Re: Full fiber line install waiting a month

iniltous — Thu, 10 Oct 2024 13:53:20 GMT

Partial DIG , that means there is no existing duct or it’s ducted but the type of duct is incompatible with installation of a new optical cable , for a while a duct , similar in size to a hosepipe was used , an optical fibre cable cannot be installed in these D100 ‘ducts’ alongside the copper cable , it’s physically too small and often isn’t a continuous length , so a new duct is required, hence the partial DIG ( direct in ground ) survey note.
Chances are the BT to EE complications are relatively unrelated, but a delay is inevitable as new infrastructure needs to be provided by Openreach before FTTP can be provided, the initial date given by a service provider in these cases is not the installation date , but simply a date for Openreach to arrange whatever works are required, once that work is completed a new appointment date is given , this rarely seems to be communicated to the consumer.

FYI , the new service duct will be brought up against an external wall , not where the existing copper service appears .

Re: Full fiber line install waiting a month

Dazholmes — Thu, 10 Oct 2024 13:49:57 GMT

They gave me an install date missed it I’ve rang a lot they just say it’s a provisional date not set in stone then say they can’t give me anymore info as installers Kelly group don’t share any info as to why they didn’t turn up.

Re: Full fiber line install waiting a month

Dazholmes — Thu, 10 Oct 2024 13:51:35 GMT

Yes like gigaclear did they came out next day and took them an hour to do the work the latch on the pavement is very close to my garden and easy to fit the new duct like gigaclear did do I don’t know why it’s taking so long ?

Re: Full fiber line install waiting a month

naylor2006 — Thu, 10 Oct 2024 13:56:30 GMT

Contrary to what you might thing, the alt nets being a smaller group find it easier to plan and carry out once they have their main infra work done with the box to the curb. Openreach have much broader targets whilst also using sub contractors all under pressure to get x amount of jobs done within a certain time. I dont know it for a fact but you'll find most people speculating that Openreach will focus on getting 10 successful easy jobs done in a day then one difficult one.

Re: Full fiber line install waiting a month

iniltous — Thu, 10 Oct 2024 14:24:04 GMT

Alt Nets have an advantage, in that any infrastructure they build is exclusively theirs, so they can build network right upto your boundary safe in the knowledge that if you don’t sign up , a competitor can’t come along and use their infrastructure, Openreach have to allow competitors access to their infrastructure, so if they build up to your boundary in the same way , a competitor can say ‘ thanks very much ‘ and use that brand new infrastructure , even before Openreach can use it themselves, so a recent policy change is now Openreach don’t put a toby box outside every address ( in underground service areas ) what the OP calls a ‘latch ’ or ‘pot’ but build from further away ( an actual jointbox ) and only once an order is received…this takes longer that the other method but means the competition don’t get an even bigger leg up .

OR did use the same method as Gigaclear for a few years , and the timescales were similar, but things have changed , Gigaclear don’t have to worry about Openreach using their ‘ toby box’ , Openreach have no choice but to allow Alt Nets , building in the same fashion as Gigaclear has risks to Openreach that Alt Nets don’t have , hence the policy change, even if it makes the waiting time from order to competition longer .