https://community.bt.com/t5/Bills-Packages/Credit-Refund/m-p/2410414#M173484 <P>Hi - I stopped using BT Broadband two bill cycles ago and still have a credit balance outstanding on my account.&nbsp; The fact that I deleted the direct debit at my bank may be the reason it hasn't been returned.&nbsp; How can I get the balance returned to my account?</P><P>&nbsp;</P><P>Many thanks</P><P>&nbsp;</P> Sat, 12 Oct 2024 08:48:15 GMT agferrier 2024-10-12T08:48:15Z https://community.bt.com/t5/Bills-Packages/Credit-Refund/m-p/2410414#M173484 <P>Hi - I stopped using BT Broadband two bill cycles ago and still have a credit balance outstanding on my account.&nbsp; The fact that I deleted the direct debit at my bank may be the reason it hasn't been returned.&nbsp; How can I get the balance returned to my account?</P><P>&nbsp;</P><P>Many thanks</P><P>&nbsp;</P> Sat, 12 Oct 2024 08:48:15 GMT https://community.bt.com/t5/Bills-Packages/Credit-Refund/m-p/2410414#M173484 agferrier 2024-10-12T08:48:15Z https://community.bt.com/t5/Bills-Packages/Credit-Refund/m-p/2410421#M173488 <P>try contacting billing&nbsp;&nbsp;<A href="https://www.bt.com/help/contact-bt/account-and-billing/broadband" target="_blank">https://www.bt.com/help/contact-bt/account-and-billing/broadband</A></P> Sat, 12 Oct 2024 09:29:40 GMT https://community.bt.com/t5/Bills-Packages/Credit-Refund/m-p/2410421#M173488 imjolly 2024-10-12T09:29:40Z