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Unable to activate Xbox Game Pass Ultimate

KellyMcD — Sat, 12 Oct 2024 11:05:15 GMT

I received the above email on the 9th October and have been trying to activate this Game Pass since without success. I have attempted to do this on Chrome on my phone and laptop, and also Edge on my laptop and every time I attempt to activate it I get the following message:

Contacting the number only gives me options for issues with broadband, phone or TV which meant I had to try and get through to a department unrelated to the issue I am having. I tried getting through to the broadband department and was given an automated message stating my wait time would be over 45 minutes. I do not have the time to spend over 45 minutes in queue waiting to speak with a human over a phone at the risk of them not being able to resolve my issue and then being redirected to another department and being placed in another queue. I have been unsuccessful in trying to find any other way to contact a human within BT. I also had an issue with finding the relevant board to post this request in so I hope it finds someone who will be able to help.

Re: Unable to activate Xbox Game Pass Ultimate

imjolly — Sat, 12 Oct 2024 11:09:47 GMT

you need to wait at least until the 14 day cooling off period has passed since activation date before going to MYBT using pc/laptop not app

Re: Unable to activate Xbox Game Pass Ultimate

KellyMcD — Sat, 12 Oct 2024 11:17:52 GMT

Thank you for your quick response. However, my activation date was 25th September so has been over 14 days. Unsure how I will get the issue resolved as it is near impossible to speak with a human within BT.

Many thanks for your reply

Re: Unable to activate Xbox Game Pass Ultimate

Peter_W — Sat, 12 Oct 2024 11:32:38 GMT

Good morning @KellyMcD, welcome to the BT Community!

If you reach out to our customer care team they should definitely be able to help get this error raised for you.

What's been happening when you try reaching out to them?
Peter