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Refund on a closed account - why is this not automatic?

PeterLongtooth — Mon, 14 Oct 2024 10:29:52 GMT

I closed my account months ago and BT keep sending my quarterly business bill - which is in credit. Why has it not been auto refunded.

I seems the only way to get it back is to ask. The process of asking is torturous.

Re: Refund on a closed account - why is this not automatic?

PeterLongtooth — Mon, 14 Oct 2024 13:51:06 GMT

BT offer to pay by cheque - what next - in Gold doubloons?

[Mod edit - posting of chat transcripts against the community guidelines]

Re: Refund on a closed account - why is this not automatic?

Anonymous — Mon, 14 Oct 2024 11:47:59 GMT

I suspect that if you hadn't cancelled the direct debit, you would indeed have been refunded automatically. I have every time I've switched from away BT.

Re: Refund on a closed account - why is this not automatic?

gg30340 — Mon, 14 Oct 2024 12:14:23 GMT

If you were a BT Business customer you need to post on the BT Business Forum where somebody may be able to assist you.

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