This topic

How do we cancel our mothers contract, she had dementia and is going to a care home

mikeoleary1 — Tue, 15 Oct 2024 05:33:23 GMT

How do we cancel the BT contract for our mother who is suffering with Dementia? she has suffered an rapid onset and has been in hospital for over 4 months, we were told she now needs to go into care.

Re: How do we cancel our mothers contract, she had dementia and is going to a care home

Keith_Beddoe — Tue, 15 Oct 2024 07:51:26 GMT

Do you have POA?

Re: How do we cancel our mothers contract, she had dementia and is going to a care home

mikeoleary1 — Tue, 15 Oct 2024 16:23:15 GMT

Yes we have both finance and health and welfare poa

Re: How do we cancel our mothers contract, she had dementia and is going to a care home

Leanne_T — Tue, 15 Oct 2024 16:46:32 GMT

Hi @mikeoleary1

I am really sorry to read this and appreciate how difficult this time will be for you.

If you get in touch with our customer care team, they will help you with the contract that you would like to cancel and go through everything with you.

Thanks.

Leanne.

Re: How do we cancel our mothers contract, she had dementia and is going to a care home

Keith_Beddoe — Tue, 15 Oct 2024 19:25:14 GMT

@mikeoleary1

See https://www.bt.com/help/account-and-billing/what-power-of-attorney--poa--does-bt-accept-