I can't upgrade online

kondi67 — Thu, 17 Oct 2024 18:42:33 GMT

the situation is ridiculous

my contract for Broadband 100 and Big sport TV runs out in two weeks.
A week ago I called the helpline and cancelled my TV product. Now I want to online upgrade my broadband plan to 300. When I click "upgrade" on the website I get a message that I can't do it because my other order is not completed (the TV cancellation order will be completed in few weeks when I return my TV Box).

I tried to upgrade my contract via the helpline but the prices are much higher and I want the price that if offered to me on myBT online profile.

Is there any way to write an e-mail to BT ? The person on helpline wasn't able to give me any advice.

Re: I can't upgrade online

Anonymous — Thu, 17 Oct 2024 19:15:42 GMT

I'd suggest sitting tight & seeing what's available around Black Friday. Hopefully the TV cancellation will have completed by then too.

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I can't upgrade online

Re: I can't upgrade online