This topic

Linking accounts failure

BJeffrey72 — Wed, 23 Oct 2024 08:05:25 GMT

Hi there,

I have two separate BT broadband accounts that I have tried to link under one account as instructed by a BT operative. However, when I attempt to add the additional account I am met with the following error message

'We are not able to add this account to My profile. Please contact us for further help'

How can this be resolved?

Thanks

Re: Linking accounts failure

gg30340 — Wed, 23 Oct 2024 09:19:14 GMT

Do as the message says. Contact BT help desk.

Re: Linking accounts failure

BJeffrey72 — Fri, 25 Oct 2024 12:16:59 GMT

I did and the operative told me that I can't link the accounts despite what I was told previously.

Re: Linking accounts failure

imjolly — Fri, 25 Oct 2024 12:22:20 GMT

try billing and see if they can help https://www.bt.com/help/contact-bt/account-and-billing/broadband