This topic

Can't claim my £50 reward card

liamdoran89 — Thu, 20 Jun 2024 18:46:51 GMT

I've had the email telling me to claim my £50 reward card but it just brings me to my BT account, it's unnecessary stress, I thought it would be simple, please help.

Re: Can't claim my £50 reward card

PaddyB — Fri, 21 Jun 2024 10:59:39 GMT

Hi @liamdoran89,

Thank you for posting. I'm sorry you haven't been able to claim your rewards. Send me your details and I'll be able to give you a hand.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: Can't claim my £50 reward card

Encore12 — Tue, 22 Oct 2024 11:51:51 GMT

This also keeps happening with me i am just going round in circles, did it get sorted for you !!!

Re: Can't claim my £50 reward card

Peter_W — Tue, 22 Oct 2024 14:59:30 GMT

Hi @Encore12, welcome to the BT Community!

If you try logging in to My BT, either online or through the app, do you see the option to redeem this?

Also when was it you that your services activated?
Peter

Re: Can't claim my £50 reward card

Encore12 — Tue, 22 Oct 2024 15:28:28 GMT

Hi Peter thankyou for your quick response, i ordered the BB on the 8th and had an email within a couple days later telling me to claim clicking the link below, which i did took me to my BT account nothing there regarding reward, so i assumed i’ll wait until it was installed today , had two more txts saying claim reward before today’s install and still nothing, had another email today saying dont forget to claim, pressed the link and still nothing.. just takes me to the main account and nothing, done this via the app…. Apart from the usual categories, billing etc nothing Hope that all makes sense …Chris

Re: Can't claim my £50 reward card

Peter_W — Tue, 22 Oct 2024 17:17:01 GMT

Thanks for giving that a try @Encore12.

Can you please try heading over to this login page and let me know if it gives you the option to redeem?

If this still doesn't work, please reach out to our customer care team, and they'll be able to check things over at our end and make sure we get this sorted out.

Thanks,

Peter

Re: Can't claim my £50 reward card

Encore12 — Wed, 23 Oct 2024 07:20:52 GMT

Hi there peter, that also took me to a page that i honestly did not see any reward claim anywhere, apart from sign up for BT sports, EE broadband and Sim cards …. Maybe im missing something ill call up no worries …

Re: Can't claim my £50 reward card

Michael_D — Wed, 23 Oct 2024 09:49:10 GMT

Thanks @Encore12.

If you aren't seeing the option online, the team can definitely chase it over the phone.

Please keep us posted with how you get on.

Michael

Re: Can't claim my £50 reward card

Encore12 — Wed, 23 Oct 2024 10:17:43 GMT

Thankyou for your response, i have phoned and sorted the issue out…. Thankyou again

Re: Can't claim my £50 reward card

Michael_D — Wed, 23 Oct 2024 10:19:28 GMT

Brilliant, I'm glad to hear it @Encore12

Take care and have a great day.

Michael

Re: Can't claim my £50 reward card

Paulgrant94 — Wed, 12 Mar 2025 11:48:33 GMT

I am having the same issue the email and text link just make me log in and nothing else happens

Re: Can't claim my £50 reward card

Michael_D — Thu, 13 Mar 2025 08:15:20 GMT

Hi @Paulgrant94

Welcome to the community.

If you've had your contract for more than 14 days and you aren't able to claim the reward card, please get in touch with our billing guides who will be able to help you to get it arranged.

Michael

Re: Can't claim my £50 reward card

Paulgrant94 — Thu, 13 Mar 2025 12:07:02 GMT

There is nothing about the reward card on that link

Re: Can't claim my £50 reward card

Michael_D — Thu, 13 Mar 2025 12:17:58 GMT

There won't be anything directly about the reward card @Paulgrant94, it is the link to our Contact Us page for you to get in touch with our Accounts & Billing team.

When you contact them, either over the phone or by chat, they'll be able to access your account to help.

Michael

Re: Can't claim my £50 reward card

Encore12 — Thu, 13 Mar 2025 13:34:00 GMT

Yeah is exactly what happened to me .. i still have never received anything or ever had a link to ever claim reward , i phoned a while ago and was told just to wait … so the £50 reward card that i wanted i have now missed out on …