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Uncle moving into a care home

Helen09T — Wed, 23 Oct 2024 14:11:59 GMT

Hello,

My uncle had a severe stroke in July this year, and the hospital are arranging for him to be moved into a care home.

He will not return home ever, so I would like to cancel his BT Broadband and phone contract. His Broadband contract does not end until April 2026, but I am hoping that, given the circumstances, that the contract termination charge will be waived.

I have access to his account details, but I don't know how to cancel without being charged.

Thank You

Helen Thomas

Re: Uncle moving into a care home

Keith_Beddoe — Wed, 23 Oct 2024 15:36:51 GMT

@Helen09T

Do you or another family member have POA, if so, it needs to be registered with BT.

https://www.bt.com/help/account-and-billing/what-power-of-attorney--poa--does-bt-accept-

Once registered, the person with the POA can cancel by ringing up BT.

Re: Uncle moving into a care home

Helen09T — Wed, 23 Oct 2024 17:16:03 GMT

Hi Keith,

Unfortunately there is no POA.

Regards,

Helen

Re: Uncle moving into a care home

Debbie_G — Thu, 24 Oct 2024 13:23:11 GMT

Hi @Helen09T.

Welcome to the community.

I am so sorry to hear about your uncle and I appreciate you're trying to help get this sorted.

Have you looked into getting a power of attorney?
There is a helpful page on the NHS website with more information on how to get this: Giving someone power of attorney - Social care and support guide - NHS (www.nhs.uk).

Debbie

Re: Uncle moving into a care home

Helen09T — Thu, 24 Oct 2024 13:09:10 GMT

Hi Debbie,

Thanks for sending the link, it is very interesting. I will pursue this option and let you know how I get on.

Thank you also for your kind words regarding my uncle.

Regards,

Helen