This topic

Been asked call connections but unable to.

Laura-Stan2019 — Thu, 24 Oct 2024 10:23:30 GMT

I had issues with my bank unknown to me as I've not had access to my emails I did what bt asked paid off my bill and a deposit and I'm supposed to be back live today I got a text asking call connections team but I'm unable to make outgoing calls due to health issues my support worker who does all that is not back until sat and I need my wifi back on asap to have my doorbell on and my epilepsy alarms on. Csn someone please help as I need my wifi back on asap as without it my seizures cant be detected I don't feel able to call myself.

Re: Been asked call connections but unable to.

imjolly — Thu, 24 Oct 2024 10:34:19 GMT

try using billing 'message us' and see if they can help you https://www.bt.com/help/contact-bt/account-and-billing/broadband

Re: Been asked call connections but unable to.

Laura-Stan2019 — Thu, 24 Oct 2024 11:00:38 GMT

I've tried that and I get a message saying to call bt.

Re: Been asked call connections but unable to.

Christopher_G — Thu, 24 Oct 2024 13:22:35 GMT

Hi @Laura-Stan2019

Welcome to the community.

I've sent you a private message to try and get you some help with this. Could you take a look and get back to me please?

Thanks

Chris

Re: Been asked call connections but unable to.

Laura-Stan2019 — Thu, 24 Oct 2024 14:08:07 GMT

I've replied thanks

Re: Been asked call connections but unable to.

Laura-Stan2019 — Thu, 24 Oct 2024 17:27:14 GMT

Thankyou christopher for all your help it's all sorted now and my broadband should be up and running by Monday. Really appreciate all your help x

Re: Been asked call connections but unable to.

Leanne_T — Fri, 25 Oct 2024 08:19:12 GMT

Thanks very much for coming back and letting us know @Laura-Stan2019

I will be sure to let Chris know as well for you 🙂

Please come back if you need any further support.

Leanne.