https://community.bt.com/t5/Bills-Packages/TNT-Sport/m-p/2412708#M174003 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/341498">@ANDY1950</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>I can understand your frustration at being told it is resolved and then finding that payments are still being taken.</P> <P>If you are not getting a resolution with the chat team, I would recommend giving our <A href="https://www.bt.com/help/contact-bt" target="_blank">customer service guides</A> a call.</P> <P>They can bring up your account to ensure this is cancelled for you, and if they need to, get it logged as a complaint to make sure it is resolved once and for all for you.</P> <P>Michael</P> Sat, 26 Oct 2024 11:17:02 GMT Michael_D 2024-10-26T11:17:02Z https://community.bt.com/t5/Bills-Packages/TNT-Sport/m-p/2412596#M173984 <P>Switched from BT to SKY broadband and advised in an email by BT that my TNT Sport would cease on 19 August 2024. I am still being charged for TNT Sport and despite being told twice on chats that this would be cancelled and my account adjusted I have just had the monthly DD taken a couple of days ago.</P><P>I am finding it impossible to cancel and the chat promises are not acted on. My broadband has cancelled and final account was cleared in September.</P><P>Help!!!</P><P>&nbsp;</P> Fri, 25 Oct 2024 18:25:55 GMT https://community.bt.com/t5/Bills-Packages/TNT-Sport/m-p/2412596#M173984 ANDY1950 2024-10-25T18:25:55Z https://community.bt.com/t5/Bills-Packages/TNT-Sport/m-p/2412708#M174003 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/341498">@ANDY1950</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>I can understand your frustration at being told it is resolved and then finding that payments are still being taken.</P> <P>If you are not getting a resolution with the chat team, I would recommend giving our <A href="https://www.bt.com/help/contact-bt" target="_blank">customer service guides</A> a call.</P> <P>They can bring up your account to ensure this is cancelled for you, and if they need to, get it logged as a complaint to make sure it is resolved once and for all for you.</P> <P>Michael</P> Sat, 26 Oct 2024 11:17:02 GMT https://community.bt.com/t5/Bills-Packages/TNT-Sport/m-p/2412708#M174003 Michael_D 2024-10-26T11:17:02Z