This topic https://community.bt.com/t5/Bills-Packages/Complaints/m-p/2412969#M174035 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/339647">@Bigyin362</a>&nbsp;- Don't bother phoning - they will only log the complaint and then close it without resolution or contacting you.</P><P>Unless BT have pulled their Code of Practice send an email:-</P><DIV class=""><DIV class=""><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Puma937_0-1730119095661.png" style="width: 400px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/85803i8BC99AAB0DC7E0E4/image-size/medium?v=v2&amp;px=400" role="button" title="Puma937_0-1730119095661.png" alt="Puma937_0-1730119095661.png" /></span><P>&nbsp;</P><P><A title="BT Complaints Code of Practice" href="https://www.bt.com/bt-plc/assets/documents/about-bt/policy-and-regulation/our-governance-and-strategy/codes-of-practice/customer-complaints-code/complaints-code.pdf" target="_blank" rel="noopener nofollow noreferrer">BT Complaints Code of Practice</A>&nbsp;</P></DIV></DIV><DIV class=""><DIV class=""><DIV class=""><DIV>&nbsp;</DIV></DIV><DIV class=""><DIV><DIV class=""><DIV class=""><DIV class="">&nbsp;</DIV></DIV></DIV></DIV></DIV></DIV></DIV> Mon, 28 Oct 2024 12:40:10 GMT Puma937 2024-10-28T12:40:10Z Complaints https://community.bt.com/t5/Bills-Packages/Complaints/m-p/2412929#M174031 <P>I have several complaints regarding service and billing.&nbsp; I need an email address as it would be difficult to explain via live chat or telephone.</P><P>Thank you.</P> Mon, 28 Oct 2024 09:33:44 GMT https://community.bt.com/t5/Bills-Packages/Complaints/m-p/2412929#M174031 Bigyin362 2024-10-28T09:33:44Z Re: Complaints https://community.bt.com/t5/Bills-Packages/Complaints/m-p/2412933#M174032 <P>there is no email address just phone 03301234150 or message us in billing</P> Mon, 28 Oct 2024 09:52:05 GMT https://community.bt.com/t5/Bills-Packages/Complaints/m-p/2412933#M174032 imjolly 2024-10-28T09:52:05Z Re: Complaints https://community.bt.com/t5/Bills-Packages/Complaints/m-p/2412969#M174035 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/339647">@Bigyin362</a>&nbsp;- Don't bother phoning - they will only log the complaint and then close it without resolution or contacting you.</P><P>Unless BT have pulled their Code of Practice send an email:-</P><DIV class=""><DIV class=""><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Puma937_0-1730119095661.png" style="width: 400px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/85803i8BC99AAB0DC7E0E4/image-size/medium?v=v2&amp;px=400" role="button" title="Puma937_0-1730119095661.png" alt="Puma937_0-1730119095661.png" /></span><P>&nbsp;</P><P><A title="BT Complaints Code of Practice" href="https://www.bt.com/bt-plc/assets/documents/about-bt/policy-and-regulation/our-governance-and-strategy/codes-of-practice/customer-complaints-code/complaints-code.pdf" target="_blank" rel="noopener nofollow noreferrer">BT Complaints Code of Practice</A>&nbsp;</P></DIV></DIV><DIV class=""><DIV class=""><DIV class=""><DIV>&nbsp;</DIV></DIV><DIV class=""><DIV><DIV class=""><DIV class=""><DIV class="">&nbsp;</DIV></DIV></DIV></DIV></DIV></DIV></DIV> Mon, 28 Oct 2024 12:40:10 GMT https://community.bt.com/t5/Bills-Packages/Complaints/m-p/2412969#M174035 Puma937 2024-10-28T12:40:10Z Re: Complaints https://community.bt.com/t5/Bills-Packages/Complaints/m-p/2412971#M174037 <P>Thanks very much.</P> Mon, 28 Oct 2024 12:58:32 GMT https://community.bt.com/t5/Bills-Packages/Complaints/m-p/2412971#M174037 Bigyin362 2024-10-28T12:58:32Z