BT are the most anti-consumer company I've ever dealt with

shaun3h — Thu, 31 Oct 2024 08:54:10 GMT

Been a customer for a few decades.

Have fibre but not to the house. They are raising prices, as always. Speak to them start of the year. They sell me on fibre to the house. I order this in February. They cannot for whatever reasons connect me to the house at any point over the course of this year. I am being charged out of contract price (50% higher than the package) all this time. I cancel the order a couple weeks ago having waited 9months without any updates despite chasing a few times. This cancelling is arduous and involves a few calls taking an hour or more. They agree to make a goodwill payment for having charged me 44 a mo instead of 30 since Feb. This payment turns out to be 40£ having taken easily over 100£ more than they should've during this period. Shouldn't have bothered.

I finally get the order cleared. I want what I have (same speed, same everything) just not to be ripped off with off-deal pricing. I cannot. You can't order fibre1/2 any more but they cannot provide me fibre to the door.. so even if I order that package that would reduce my cost even though I wouldnt see the speed increase, they won't change the pricing until it is active.

I'm basically stuck being scammed. Apparently there is a magical team that can do this manually but it's not the order team so you cannot directly contact them. I've waited on calls lasting hours a couple of times now but never been able to speak to them. It's a great system where you cannot do anything but call and every call is an agonising wait where you'll be thrown between teams that will not communicate with each other.

I guess the take away is avoid BT at all costs.

Re: BT are the most anti-consumer company I've ever dealt with

ArtyVark — Thu, 31 Oct 2024 16:45:32 GMT

Yup

https://community.bt.com/t5/Bills-Packages/Upgrade-to-Full-Fibre-nightmare/td-p/2408915

Re: BT are the most anti-consumer company I've ever dealt with

Katie_J — Fri, 01 Nov 2024 09:18:48 GMT

Good morning @shaun3h.

Thanks for coming here.

I am sorry to read that you have not been connected to your Fibre.

What was the latest update from our order team?

Has someone been able to look into your bill amounts with you being out of contract?

Speak soon,

Katie

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BT are the most anti-consumer company I've ever dealt with

Re: BT are the most anti-consumer company I've ever dealt with

Re: BT are the most anti-consumer company I've ever dealt with