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Adding new account and asks for a PIN method of delivery

Pwallace — Sat, 17 Feb 2024 11:44:01 GMT

Have just registered with MyBT. Have tried to add account but after adding accoung number am asked to confirm identity via a PIN.

"Confirm your identity

For your security, we need to send you a PIN.Please choose how you'd like to receive the PIN."

But there's no options to choose. And can't progress.

Have deleted cookies, cleared cache and pop up blocker not enabled. Tried on different browsers and app. Tried mobile and laptop, still not working.

Any other suggestions please?

Re: Adding new account and asks for a PIN method of delivery

NeilO — Sun, 18 Feb 2024 13:30:49 GMT

Hi @Pwallace welcome to the community, I'm sorry to see you're having problems adding your account to MyBT. I'll send you a private message so you can send your details to the moderation team and we'll be happy to help.

Thanks

Neil

Re: Adding new account and asks for a PIN method of delivery

NeilO — Fri, 23 Feb 2024 16:32:32 GMT

@Pwallace I'm glad I was able to help you get this sorted.

Neil

Re: Adding new account and asks for a PIN method of delivery

MarieW — Fri, 01 Nov 2024 16:30:15 GMT

Im also having the same issue, how was it resolved?

Re: Adding new account and asks for a PIN method of delivery

Leanne_T — Sat, 02 Nov 2024 09:43:25 GMT

Hi there @MarieW

Thanks for coming to the community.

Have you tried another browser to see if this works for you?

Speak soon.

Leanne.

Re: Adding new account and asks for a PIN method of delivery

MarieW — Tue, 19 Nov 2024 21:23:11 GMT

via edge and chrome and no option appears

Re: Adding new account and asks for a PIN method of delivery

Christopher_G — Wed, 20 Nov 2024 16:03:06 GMT

Hi @MarieW

If you're still having this problem, I recommend speaking with our Customer Services team so they can try and get you set up from our side.
Chris