This topic

Migration to EE

northwest — Mon, 04 Nov 2024 18:38:12 GMT

Having migrated from bt to EE I have the following problem. I agreed a price with the sales person for basically what I had on bt but with full fibre. Upon commencement I have been without HD on TNT and Sky sports. I have phoned twice firstly I was told it would take a few days to activate HD its a problem moving to EE. No luck so I phoned again to which I was told my order was still classed as open and once that was sorted I could phone sales to add HD for a further payment???????. I have just checked my package with the bt bundle builder and the price is either £85.99 or £90.99 ! Advice please.

Re: Migration to EE

chrisjp — Mon, 04 Nov 2024 21:16:06 GMT

I'm afraid this is yet another case of BT sales agents either not knowing what their talking about, or being deceitful to get their commission for a BT to EE conversion.
All you can do is phone BT complaints and persist until you get a resolution.
BT to EE migrations are a bit of a shambles and, IMHO, should be avoided until, hopefully, BT sorts the process out.

Re: Migration to EE

northwest — Mon, 04 Nov 2024 21:28:19 GMT

Yeah I spoken to them again been told the situation is open call back Thursday! Then come Thursday no resolution I bet. Also I don't like the way they make it that you are the one that messed it up ! I was at the end of my contract so therefore looking at options. To get full fibre did I have to migrate?

Re: Migration to EE

ArtyVark — Tue, 05 Nov 2024 11:40:31 GMT

No you didnt BT offer Full Fibre.

its too late now but at the moment best advice is dont migrate the BT <> EE systems are a mess.

Re: Migration to EE

northwest — Tue, 05 Nov 2024 18:33:38 GMT

Question then as I didn't request to migrate to EE why did it happen? The sales person said bt was now becoming business deals whilst ee was residential! I am still in the 14 day cancellation period should I request to be put on bt full fibre ? To sort out this package mess.

Re: Migration to EE

ArtyVark — Wed, 06 Nov 2024 15:54:46 GMT

BT Sales operate on commission so they will try and get you to move to EE. It is going that way EE will take over fully but there are so many issues with the migration its been going on for months. Not first time someone announced a new way of working and its not fit for purpose yet.

I cant really advise because there was another post on here about someone trying to move back to BT and it ended up in another complete mess.

I was just "lucky" that when I tried to move to EE it kept failing so avoided a 50/50 chance of success.

Re: Migration to EE

northwest — Wed, 06 Nov 2024 19:18:00 GMT

So I was given Thursday as completion date. I've had a look a the EE account and they say we believe your order is complete! Oh no it's not HD is still missing and I am still paying for it! How do you get to speak to someone who has a bit of knowledge?