This topic

SWITCHING FROM BT TO EE FULL FIBRE

jamesahj — Thu, 04 Jul 2024 18:50:09 GMT

I hope this is in the correct section and hope someone can offer advice

I Am currently on BT Halo 3+ full fibre 900 with complete WiFi (2 discs) and hybrid connect

When in the BT app I am being offered a switch to EE full fibre 1gb, currently at no extra charge per moth (albeit yesterday it was £7 dearer!!)

The EE package seems to contain both WiFi discs and hybrid connect

However back to my query, if I take the offer in the future would I be required to return all my BT equipment?

Also would BT cancel my digital voice call package when I switch?

It does seem BT are slowly pushing everyone to EE which is fine by me as my Mobile SIM plan is with EE

Re: SWITCHING FROM BT TO EE FULL FIBRE

carlito000 — Tue, 05 Nov 2024 02:31:32 GMT

Yes they ask you to return the BT equipment and say they will charge you after X number of days if not returned (or certainly they asked me to)

Yes they will cancel your digital voice, I forgot to ask about this when switching to EE and found out the hard way. Had a a free "PAYG" digital voice BT package that came with full fibre 900. EE want to charge £5 for the same product.

Re: SWITCHING FROM BT TO EE FULL FIBRE

ArtyVark — Tue, 05 Nov 2024 11:39:28 GMT

Yeah dont bother unless you are forced to. Could end up with loads of problems.

Also you can not keep your phone number you will get a new number.

Re: SWITCHING FROM BT TO EE FULL FIBRE

jamesahj — Tue, 05 Nov 2024 11:52:29 GMT

Thank you

im going to wait as EE want more money for the same package

Plus their calling plans are way more expensive

Re: SWITCHING FROM BT TO EE FULL FIBRE

jamesahj — Tue, 05 Nov 2024 11:53:12 GMT

Thanks, I’m going to wait

Re: SWITCHING FROM BT TO EE FULL FIBRE

chrisjp — Tue, 05 Nov 2024 12:06:44 GMT

Judging by the number of horror stories reported on this forum about customers who have accepted a BT to EE offer, I would ignore this for the time being.
BT still does not seem to have sorted out a large number of problems with their BT to EE migration, and we've heard of people losing broadband service for days (or even in some cases weeks) with BT/EE seemingly unable to resolve the issue.
BT's telephone agents get commission for converting people from BT to EE and some are, pardon the expression, "economical with the truth" in their keeness to get the customer converted

Re: SWITCHING FROM BT TO EE FULL FIBRE

jamesahj — Tue, 05 Nov 2024 12:14:20 GMT

Thanks, I’m in contract with BT until March 2026, so will wait for the time being.