This topic https://community.bt.com/t5/Bills-Packages/Multiple-Accounts-linked-to-my-username-and-unable-to-switch/m-p/2414447#M174286 <P>I'm trying to claim the 6 months free xbox game pass however when trying to on my BT web version where it says I have to claim it from. I've selected products like it says, however its only showing my the old account and no option to add it. Although when I press on billing I can switch accounts. Its on the new account where I've upgraded the WiFi that I need to claim it from but its not letting me switch to this and I only have a certain number of days to claim it. Please can you help</P> Wed, 06 Nov 2024 22:31:09 GMT OmNai202411 2024-11-06T22:31:09Z Multiple Accounts linked to my username and unable to switch between them on the web browser https://community.bt.com/t5/Bills-Packages/Multiple-Accounts-linked-to-my-username-and-unable-to-switch/m-p/2414447#M174286 <P>I'm trying to claim the 6 months free xbox game pass however when trying to on my BT web version where it says I have to claim it from. I've selected products like it says, however its only showing my the old account and no option to add it. Although when I press on billing I can switch accounts. Its on the new account where I've upgraded the WiFi that I need to claim it from but its not letting me switch to this and I only have a certain number of days to claim it. Please can you help</P> Wed, 06 Nov 2024 22:31:09 GMT https://community.bt.com/t5/Bills-Packages/Multiple-Accounts-linked-to-my-username-and-unable-to-switch/m-p/2414447#M174286 OmNai202411 2024-11-06T22:31:09Z Re: Multiple Accounts linked to my username and unable to switch between them on the web browser https://community.bt.com/t5/Bills-Packages/Multiple-Accounts-linked-to-my-username-and-unable-to-switch/m-p/2414472#M174289 <P>contact billing using 'message us' and they should be able to help and remove old account</P> <P><A href="https://www.bt.com/help/contact-bt/account-and-billing/broadband" target="_blank">https://www.bt.com/help/contact-bt/account-and-billing/broadband</A></P> Thu, 07 Nov 2024 09:08:49 GMT https://community.bt.com/t5/Bills-Packages/Multiple-Accounts-linked-to-my-username-and-unable-to-switch/m-p/2414472#M174289 imjolly 2024-11-07T09:08:49Z