This topic

SHOULD I SWITCH FROM BT BROADBAND TO EE?

BPBPBP — Thu, 17 Oct 2024 12:51:00 GMT

BT contacted me on 16 October, 2024, recommending that I switch from my BT 900 HALO3+ to EE broadband. I contacted the help line and was told that I can’t switch as I have a contract with BT. I was also told that EE couldn’t provide a better service than my current deal, ie nothing cheaper or faster - which is at odds with what is advertised on line. Has anyone made a penalty free and simple switch from BT to a faster and cheaper EE service? What problems were experienced?

Re: SWITCHING FROM BT TO EE FULL FIBRE - OCTOBER 2024

BPBPBP — Thu, 17 Oct 2024 12:38:50 GMT

BT contacted me yesterday recommending that I switch to from BT to EE broadband. I rang the suggested call centre and was told that I couldn’t switch as I have a BT contract until 2026. I was also told that the EE offers don’t provide a better service than my current BT broadband arrangement - although the EE website does show some broadband deals offering cheaper contracts and improved speeds. It appears that BT and EE are left and right hands with limited capacity to manage their new arrangements.

Re: SHOULD I SWITCH FROM BT BROADBAND TO EE?

imjolly — Thu, 17 Oct 2024 13:56:16 GMT

if you look through the forum you will see many posts about moving from BT to EE. some customers were moved when they phoned to renew others to a new EE package not all were cheaper and many had significant problems with the move. how long do you have left on existing BT contract?

I merged your 2 posts to avoid confusion and in answer to my question with contract just not long renewed and end date 2026 I would just sit tight with BT

Re: SHOULD I SWITCH FROM BT BROADBAND TO EE?

chrisjp — Thu, 17 Oct 2024 14:54:32 GMT

Yes, judging by the utter shambles reported on this forum with some customers' migration to EE I would stick with your working BT service as long as you can.
Hopefully by the time BT forces us all to move to EE they will have finally sorted out their migration processes

Re: SHOULD I SWITCH FROM BT BROADBAND TO EE?

BPBPBP — Thu, 17 Oct 2024 17:51:45 GMT

Many thanks. I’ll stay with BT until forced to move.

Re: SHOULD I SWITCH FROM BT BROADBAND TO EE?

GarryJ — Fri, 18 Oct 2024 10:06:28 GMT

My contract with BT ended earlier last month, also with Halo 3+ broadband (also with TNT Sports and Nowtv addons), was very nervous about phoning up to renew as i guessed i would be migrated to EE and after reading all the stories here, was not very anxious to go ahead, but as any discounts i had would be ending thought i had better give it a go. As i thought, was indeed migrated to EE, got my broadband for £20 less than i was paying to BT (including the discount), everything do far (touch wood!) has gone very smoothly with the migration to EE, there was a slight query i had about my first bill, so a kind advisor agreed with me and has given me a free month of nowtv because of the issue, just hope everything carries on running as smooth as it has!

Re: SHOULD I SWITCH FROM BT BROADBAND TO EE?

ozsat — Fri, 18 Oct 2024 10:18:37 GMT

I got a "recontract early and keep existing price" offer which was good as I already had a good deal. With five months left I could see a big increase coming up.

Call and was told I would move over to EE - but with an added second tv box they offer £4pm reduction.

All went smoothly except I had to call to get AppleTV+ activated as the EE app doesn't work very well.

Re: SHOULD I SWITCH FROM BT BROADBAND TO EE?

chrisjp — Fri, 18 Oct 2024 10:19:56 GMT

That's good news and maybe BT is finally getting its BT to EE migration processes properly thought out and implemented.
Personally, though, if I was nearing the end of my contract with BT, I would allow it to go out of contract for a while until I stop reading posts on this forum about problems with BT to EE migrations!

Re: SHOULD I SWITCH FROM BT BROADBAND TO EE?

shed53 — Thu, 07 Nov 2024 11:48:16 GMT

I have a family SIMonly contract with 2 SIMs and Halo3+ Broadband. I get periodic nudges about switching. Last time I checked with a call centre, EE couldn't give me a better price.

I've just had another nudge by email. Just from looking at the EE website, it looks as if I could get comparable broadvand speeds (which I would hope!) for a bit cheaper but it's difficult to tease apart the mobile offerings. I may have to phone them <aaarrgghhh>

BUT, there's one feature of Halo3+ which doesn't seem to feature in EE's offerings - the Hybrid Connect. This has been really useful for me. Does anyone know if EE has an equivalent?

Thanks in advance,

Chris

Re: SHOULD I SWITCH FROM BT BROADBAND TO EE?

Anonymous — Thu, 07 Nov 2024 11:59:41 GMT

@shed53

Re: SHOULD I SWITCH FROM BT BROADBAND TO EE?

shed53 — Thu, 07 Nov 2024 12:09:42 GMT

Excellent - thank you!