This topic

Landline cancelled

lithitin — Wed, 06 Nov 2024 22:19:33 GMT

I have just logged into my account and been notified that my landline contract has been cancelled, except I didn't cancel it
How can I prevent this happening as I don't want to end the service or lose my number

Thanks

Re: Landline cancelled

Keith_Beddoe — Thu, 07 Nov 2024 06:15:39 GMT

Did you recently renew your contract?

Re: Landline cancelled

lithitin — Thu, 07 Nov 2024 14:54:04 GMT

No, but I did recently upgrade my broadband with Plusnet.

Re: Landline cancelled

licquorice — Thu, 07 Nov 2024 15:00:08 GMT

So why are you posting on the BT forum instead of the Plusnet forum?

Re: Landline cancelled

imjolly — Thu, 07 Nov 2024 15:05:10 GMT

you need to contact Plusnet but Plusnet are no longer providing a phone service so if you want a landline style phone then you either have broadband and phone contract with BT or another ISP or a VOIP phone from an independent provider

Re: Landline cancelled

Keith_Beddoe — Thu, 07 Nov 2024 16:18:50 GMT

@lithitin

Perhaps you need to ask on their forum instead?

https://community.plus.net/t5/Forum/ct-p/Forum

They are a separate company within the BT Group, and as explained, they do not provide a phone service anymore.

Re: Landline cancelled

chrisjp — Thu, 07 Nov 2024 16:54:38 GMT

"No, but I did recently upgrade my broadband with Plusnet."

If you've moved your broadband from BT to Plusnet this cancels your BT broadband and this will automatically cancel your BT phone line.