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Add new account

mbeeko — Wed, 06 Nov 2024 15:30:30 GMT

Hello, we have moved and therefore have a new account. I can't seem to find how to add the new account / make a swap, so I'm I'm having difficulty paying. I can't download the app because I live abroad and you need to be in the UK to download it.

Any help appreciated

Re: Add new account

Katie_B — Thu, 07 Nov 2024 08:04:19 GMT

Hi @mbeeko.

What happens when you try to download the EE app?

Are you looking to add a new bank account?

Please provide more detail so we can help further.

Katie

Re: Add new account

mbeeko — Thu, 07 Nov 2024 19:21:06 GMT

Hi Katie,

Sorry, I wasn't clear. We've moved and now have a new BT account. I would like to log in to my account online to pay the phone/broadband bill but when I log in I receive information for my old BT account which, for some reason, still hasn't been shut down.

How do I add my new BT account? Any help appreciated!

Re: Add new account

Michael_D — Fri, 08 Nov 2024 09:18:55 GMT

Thanks for explaining @mbeeko. I hope the move went smoothly.

You should be able to add the new account by logging into My BT on the website, rather than the app.

Once you are logged in, follow the below steps;

- Click Your Details

- Go to Account, shown under Settings

- Scroll down to Multiple Accounts, then click Add an account

- Enter the account number you wish to link, then click Continue

Let me know how you get on.

Michael