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Xbox gaming pass

Woody971 — Thu, 07 Nov 2024 17:02:09 GMT

I am having difficulty activating my xbox gaming passion geothermal message that the site is down for maintenance and I have tried ringing the phone number with no joy

Re: Xbox gaming pass

Michael_D — Fri, 08 Nov 2024 08:27:42 GMT

Hi @Woody971

Welcome to the community.

I am sorry that you are having trouble claiming your Xbox Game Pass.

When you called up, what did the team say to you?

Michael

Re: Xbox gaming pass

Woody971 — Fri, 08 Nov 2024 10:32:42 GMT

I couldn't speak to anyone it just sent me a text message

Re: Xbox gaming pass

Michael_D — Fri, 08 Nov 2024 10:36:28 GMT

No problem @Woody971

Has your broadband connection been active for more than 14 days?

Michael

Re: Xbox gaming pass

Woody971 — Fri, 08 Nov 2024 11:37:06 GMT

No it was activated Tuesday

Re: Xbox gaming pass

Michael_D — Fri, 08 Nov 2024 11:38:38 GMT

Ah right. You do need to be connected for 14 days before you can claim. If you are still struggling to claim online at that point, please let us know.

Michael

Re: Xbox gaming pass

Woody971 — Fri, 08 Nov 2024 12:09:16 GMT

Thank you for your help

Re: Xbox gaming pass

Michael_D — Fri, 08 Nov 2024 12:33:58 GMT

My pleasure @Woody971

Take care and have a great day.

Michael

Re: Xbox gaming pass

Woody971 — Wed, 20 Nov 2024 03:07:13 GMT

I have now been connected for more than 14 days and I am still unable to claim my 12 month xbox pass ,customer service have been unable to help, do you have any ideas to help

Thank you