This topic

BT Ref

johnH_5 — Sat, 09 Nov 2024 09:54:49 GMT

I have a BT REF: IMP letter from 'A Brown Glasgow' and it states that the address has been changed! However this morning another BT letter with the old address arrived this morning. Obviously the BT Ref: IMP letter has not been accepted at some point! Please investigate asap. I don't know if the next bill will arrive at the new address, 'Horizonesque?'. The letter file is too large for this site!

Re: BT Ref

imjolly — Sat, 09 Nov 2024 09:58:14 GMT

this is a customer help customer forum and post does not go to BT phone CS 03301234150

Re: BT Ref

Keith_Beddoe — Sat, 09 Nov 2024 09:58:56 GMT

@johnH_5

Welcome to this customer to customer help forum for BT Residential phone and broadband customers.

Your posting here does not go to BT.

Select the 'message now' option on this link https://www.bt.com/help/contact-bt/account-and-billing/broadband to have a live chat with a billing guide, they'll get you sorted.

Re: BT Ref

johnH_5 — Sat, 09 Nov 2024 10:02:29 GMT

The Message Now button is unresponsive!!

Re: BT Ref

johnH_5 — Sat, 09 Nov 2024 10:04:03 GMT

Is that line £10 a minute?

Re: BT Ref

Anonymous — Sat, 09 Nov 2024 10:11:43 GMT

@johnH_5wrote:
The Message Now button is unresponsive!!

Then your browser probably has pop-ups blocked.

As none of us know what "old" & "new" address you're referring to, an explanation might help.

Re: BT Ref

imjolly — Sat, 09 Nov 2024 10:18:21 GMT

@johnH_5

the CS service number 03301234150 is free. try different browser as message us works fine possibly not on mobile unless you have set to desktop view

Re: BT Ref

johnH_5 — Sat, 09 Nov 2024 10:18:52 GMT

The service was changed back in April of this year! The old address is 'Bush on Lyne Farm Longtown Carlisle CA6 5TR'. The service is off for two weeks now! Any update is welcome

Re: BT Ref

Anonymous — Sat, 09 Nov 2024 11:39:13 GMT

I'll try again.

None of us have been living in your head for the last six months, so if you want us to understand your issue, you need to explain it to usf. "The service changed":

Was upgraded?
Was ceased?
Was moved to another property?
Remained the same but the address name was changed?
Something else?

Re: BT Ref

Keith_Beddoe — Sat, 09 Nov 2024 12:03:34 GMT

Is this a business or residential service, as you mentioned a farm, which would be a business?

Re: BT Ref

johnH_5 — Mon, 11 Nov 2024 09:37:21 GMT

It is still a business!

Re: BT Ref

johnH_5 — Mon, 11 Nov 2024 09:40:39 GMT

I have unblocked the pop-ups but it still unresponsive!

Re: BT Ref

Keith_Beddoe — Mon, 11 Nov 2024 09:41:52 GMT

@johnH_5

This is the BT Residential Customers forum

As you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/

One of the moderators there should be able to help.

Thanks

Re: BT Ref

Anonymous — Mon, 11 Nov 2024 09:50:05 GMT

@johnH_5wrote:
I have unblocked the pop-ups but it still unresponsive!

Just tested again & working fine.