https://community.bt.com/t5/Bills-Packages/GamePass-Ultimate/m-p/2415077#M174428 <P>Hi,</P><P>I bought a Fibre500 plan back in Jan 2024 and was informed by the advisor I don't need to activate my 6mo GamePass Ultimate right away. They explained there was no rush and I could activate at a later date during my time with BT. (Reason for not straight away is I wanted my current GamePass subscription to end)</P><P>My GPUltimate subscription just ended and I went onto "Content Partner" section of MyBT, however it wasn't there. I spoke to LiveChat who gave me a number for the Values team. Spoke to an advisor who informed me there is nothing they can do?</P><P>Is this right?! I just feel I have been con'd by BT. GPUltimate is expensive and I have been misinformed and BT want to take no acceptance for their mistake misinforming me because they can't get it back on my account?</P> Mon, 11 Nov 2024 19:30:53 GMT sleepy 2024-11-11T19:30:53Z https://community.bt.com/t5/Bills-Packages/GamePass-Ultimate/m-p/2415077#M174428 <P>Hi,</P><P>I bought a Fibre500 plan back in Jan 2024 and was informed by the advisor I don't need to activate my 6mo GamePass Ultimate right away. They explained there was no rush and I could activate at a later date during my time with BT. (Reason for not straight away is I wanted my current GamePass subscription to end)</P><P>My GPUltimate subscription just ended and I went onto "Content Partner" section of MyBT, however it wasn't there. I spoke to LiveChat who gave me a number for the Values team. Spoke to an advisor who informed me there is nothing they can do?</P><P>Is this right?! I just feel I have been con'd by BT. GPUltimate is expensive and I have been misinformed and BT want to take no acceptance for their mistake misinforming me because they can't get it back on my account?</P> Mon, 11 Nov 2024 19:30:53 GMT https://community.bt.com/t5/Bills-Packages/GamePass-Ultimate/m-p/2415077#M174428 sleepy 2024-11-11T19:30:53Z https://community.bt.com/t5/Bills-Packages/GamePass-Ultimate/m-p/2415128#M174445 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/267551">@sleepy</a></SPAN>&nbsp;</P> <P>Thanks for coming to the community.</P> <P>I can have a look into this for you and see if we can get it arranged.&nbsp;</P> <P>Can you send me over a <A href="https://community.bt.com/t5/notes/privatenotespage" target="_blank">private message</A> so I can take some details from you?</P> <P>Michael</P> Tue, 12 Nov 2024 09:06:06 GMT https://community.bt.com/t5/Bills-Packages/GamePass-Ultimate/m-p/2415128#M174445 Michael_D 2024-11-12T09:06:06Z