This topic

Game pass

Rice91 — Mon, 11 Nov 2024 18:48:08 GMT

I have been trying to add the x box game pass, I keep getting the same reply for a few weeks now saying the system is under maintenance suggesting I contact by phone, but from experience, phoning will be a lengthily ordeal, is it likely the system maintenance will conclude anytime soon, or is it just not possible to register the pass through the BT site?

Re: Game pass

imjolly — Mon, 11 Nov 2024 19:46:18 GMT

There are numerous posts about system down for maintainance so you need to phone CS 03301234150

Re: Game pass

Rice91 — Mon, 11 Nov 2024 20:24:33 GMT

Thanks for the reply, I understand the site is a problem for registering the game pass now from reading through the post, they make it sound so simple to do, I don't know why BT instruct you to follow this process on their site to register, if they know they wont actually allow you do this, it would more honest if they simply stated the only way to register the game pass is to phone the number, it almost feels like a marking ploy.

Re: Game pass

G7oed1963 — Mon, 11 Nov 2024 21:05:42 GMT

Microsoft do not wish us to register ourselves.

It must be done by a person from BT so you must call them the whole joining bit on the webpage is a lie.

I did it the Sunday before last and spent nearly an hour on the phone with an excellent member of staff.
She said I will be emailed the activation code within 7 days, it was of course nonsense and I still have no code.
I do not blame the member of staff I spoke to as they went above and beyond to find out what was required as it appeared nobody bothered to inform them that they must do the application for us.

I will try phoning again tomorrow but I am now of the opinion it is false advertising to get people to upgrade, pretty poor from the market leaders 😞

Richard.

Re: Game pass

Michael_D — Tue, 12 Nov 2024 09:41:59 GMT

Hi @Rice91

Welcome to the community.

I've sent you over a private message to have a look into this further.

Michael