This topic

Xbox Game Pass Activation issues

awcountrygirl — Mon, 04 Nov 2024 13:33:34 GMT

I can’t activate the Xbox game pass. I have the button to add the game pass so it is on my account to do so then I get a message to phone a number and I am not getting through.

Do I get emailed an activation code as I was under the impression I activated it via MyBt which is what I am trying.

Any help or suggestions please.

Re: Xbox Game Pass Activation issues

Rach_H — Tue, 05 Nov 2024 08:24:56 GMT

Hi @awcountrygirl,

Welcome to the Community!

We certainly don't want you missing out on your Xbox Game Pass, so if you give our team a call, they will be happy to take a look, and get this added for you.

Rach

Re: Xbox Game Pass Activation issues

awcountrygirl — Tue, 05 Nov 2024 09:21:44 GMT

@Rach_H I spoke to someone on live chat yesterday who said they will get an activation code emailed to me but I recieved another email with the link to add it from the bt website. This link doesn’t work.

I would just like an activation code emailed so I can use the game pass.

Re: Xbox Game Pass Activation issues

Michael_D — Tue, 05 Nov 2024 12:08:23 GMT

Thanks for explaining @awcountrygirl.

If you have spoken with the team yesterday, they should have completed a webform to our back office team, who will process the request and send you the code within 7 working days.

Michael

Re: Xbox Game Pass Activation issues

awcountrygirl — Tue, 05 Nov 2024 13:18:30 GMT

Thanks

Re: Xbox Game Pass Activation issues

G7oed1963 — Mon, 11 Nov 2024 21:09:42 GMT

I did this 9 days ago still no activation code.

Should they be advertising something they have no intention of honouring ?.

Re: Trouble activating Xbox game pass offer

G7oed1963 — Mon, 11 Nov 2024 21:17:20 GMT

How do we raise it as a formal complaint.
This is such a joke I am considering cancelling (as it is false advertising ) and will go back to virginmedia as it seems you get what you pay for they maybe expensive but have never lied to me.

Re: Xbox Game Pass Activation issues

awcountrygirl — Tue, 12 Nov 2024 05:36:13 GMT

@G7oed1963 @still have not had an activation code sent to me either.

Re: Xbox Game Pass Activation issues

Leanne_T — Tue, 12 Nov 2024 08:51:14 GMT

Hi there @G7oed1963 @awcountrygirl

Thanks for posting and letting us know.

Have you checked your emails junk/spam folder to see if you have received an email from the team?

Speak soon.

Leanne.

Re: Xbox Game Pass Activation issues

awcountrygirl — Tue, 12 Nov 2024 08:57:30 GMT

@Leanne_T
Yes I’ve checked spam/junk.

i received an email telling me to follow the link to activate on my account but as I explained in chat, that didn’t work so I was told a code would be emailed to me.

Re: Xbox Game Pass Activation issues

Leanne_T — Tue, 12 Nov 2024 08:59:08 GMT

Thanks for coming back to me and for checking this @awcountrygirl

I have sent you a private message on here for some details.

Leanne.

Re: Xbox Game Pass Activation issues

awcountrygirl — Tue, 12 Nov 2024 09:13:56 GMT

@Leanne_T How do I find private messages?

Re: Xbox Game Pass Activation issues

Keith_Beddoe — Tue, 12 Nov 2024 09:25:03 GMT

Look here https://community.bt.com/t5/notes/v1_1/privatenotespage/tab/inbox

Re: Xbox Game Pass Activation issues

G7oed1963 — Tue, 12 Nov 2024 13:31:26 GMT

Yes I have.
As there are posts going back to April I am assuming it is just a lie to get us to upgrade,

Re: Xbox Game Pass Activation issues

Leanne_T — Tue, 12 Nov 2024 13:38:51 GMT

Thanks for coming back to me @G7oed1963

Our broadband team can raise a webform to the relevant support team, who will check eligibility and get this sorted. This can take 7 working days.

How long ago was the webform last raised when you called?

Leanne.

Re: Xbox Game Pass Activation issues

G7oed1963 — Tue, 12 Nov 2024 13:57:07 GMT

It was supposed to be sent on the 3rd November at 10:18 am
The agents name was Christine.

I have an email dated 03/11/2024 at 10:18 which includes the weblink which starts
"Add 6 / 12 month GamePass for BT customers
Please do not give this form link to customers, its for internal use only"
But she did assure me that she had completed it and I would only have to wait for 7 days, I do not know if she was aware that she had attached the link to my email ?.

Not a good show, wrong/misleading information on the main website and customers being sent links they are not supposed to have access to, all seems a bit mickey mouse to me.

Re: Xbox Game Pass Activation issues

Leanne_T — Tue, 12 Nov 2024 14:32:48 GMT

Thanks for letting me know @G7oed1963

I have sent you a private message for some details.

Leanne.

Re: Xbox Game Pass Activation issues

DWarren77 — Tue, 17 Dec 2024 16:13:25 GMT

I am having a similar problem, tried calling the number but it keeps diverting me to a text service.

nice to see I am not the only one having issues with this.

Re: Xbox Game Pass Activation issues

DWarren77 — Tue, 17 Dec 2024 16:36:01 GMT

I have just used the message us service and my pass should be with me within 7 days, so hopefully that sorted.

Re: Xbox Game Pass Activation issues

gmcuk — Thu, 19 Dec 2024 15:46:16 GMT

Hi I had a games pass come through last Monday, I went on to activate it, but the system said down for maintenance, it’s been down every day for the last 10 days . 9 days ago I called the number on the maintenance message and spoke to someone in BT to get the games pass added, he said he needed to fill in a form and I would get an email in 2 days, still waiting .. even better now every time I tried to call there is at least 45 minute wait! After 10/15 minutes I just hang up I haven’t got time to waste, why is this not simple to add/fix why is the site still down!