This topic https://community.bt.com/t5/Bills-Packages/payments/m-p/2415330#M174476 <P>looks kore like you are on broadband package for FTTC - fibre to street cabinet and copper to your home - not FTTP fibre to the premises.&nbsp; check your package in MYBT</P> <P>if full fibre you must have something like this</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ont-pon.jpg" style="width: 300px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/78924i2F5F868D7B092607/image-size/medium?v=v2&amp;px=400" role="button" title="ont-pon.jpg" alt="ont-pon.jpg" /></span></P> <P>and not using the standard phone master socket</P> Wed, 13 Nov 2024 14:19:46 GMT imjolly 2024-11-13T14:19:46Z payments. https://community.bt.com/t5/Bills-Packages/payments/m-p/2415321#M174475 <P>why am i paying £37 per month for full fiber when i'm only getting 47.3mbps</P> Wed, 13 Nov 2024 13:53:47 GMT https://community.bt.com/t5/Bills-Packages/payments/m-p/2415321#M174475 WL278516a 2024-11-13T13:53:47Z Re: payments. https://community.bt.com/t5/Bills-Packages/payments/m-p/2415330#M174476 <P>looks kore like you are on broadband package for FTTC - fibre to street cabinet and copper to your home - not FTTP fibre to the premises.&nbsp; check your package in MYBT</P> <P>if full fibre you must have something like this</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ont-pon.jpg" style="width: 300px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/78924i2F5F868D7B092607/image-size/medium?v=v2&amp;px=400" role="button" title="ont-pon.jpg" alt="ont-pon.jpg" /></span></P> <P>and not using the standard phone master socket</P> Wed, 13 Nov 2024 14:19:46 GMT https://community.bt.com/t5/Bills-Packages/payments/m-p/2415330#M174476 imjolly 2024-11-13T14:19:46Z Re: payments. https://community.bt.com/t5/Bills-Packages/payments/m-p/2415341#M174480 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/311179">@WL278516a</a>&nbsp; £37 is less than a lot of people are paying for slower speeds than that.</P> <P>&nbsp;</P> Wed, 13 Nov 2024 15:23:51 GMT https://community.bt.com/t5/Bills-Packages/payments/m-p/2415341#M174480 licquorice 2024-11-13T15:23:51Z