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Renewal offers exceed New Customer offers

Mark51 — Fri, 15 Nov 2024 21:56:55 GMT

Hi,

I want to renew my contract with BT for Broadband only yet the best offer I get is £40.99 compared to a new customer offer of £29.99. I was under the impression that renewal offers would never be more than a new customer one, anyone from BT explain why this is never the case?

Re: Renewal offers exceed New Customer offers

iniltous — Fri, 15 Nov 2024 23:42:43 GMT

AFAIK, the guarantee that you won’t pay more to renew than a new customer would pay only applies to existing Halo 3+ customers, ( it’s a perk of that product ) if you don’t have Halo3+ then that guarantee doesn’t apply , and for those that do have Halo3+ the guarantee is in relation to new customers taking Halo3+ no other products ,

Re: Renewal offers exceed New Customer offers

edbostan — Sat, 16 Nov 2024 07:35:10 GMT

These teaser offers should be banned for new subscribers with everyone paying the same for an identical service. I believe Ofcom has to do more in protecting subscribers with a more robust and fairer pricing policy introduced.

Re: Renewal offers exceed New Customer offers

ArtyVark — Mon, 18 Nov 2024 10:19:34 GMT

Been like it for years loyal customers (20+ years now) always get a bad deal.

Need to read the T&C's for these like for like offers too.

Re: Renewal offers exceed New Customer offers

WSH — Mon, 18 Nov 2024 12:32:31 GMT

@Mark51 Ah, depends how you read it, mate.

£41 will be the “renewal offer” for a new customer when they come to renew, so you are being treated the same as a new customer. (Oh, and by the way, OFCOM are useless, as are all the other regulators).

The end of the day, it's all just a PR stunt and needs to be treated as such. I now never take any notice of these "offers".